Taxi and Limo Payments wants customers to have a clear understanding of how returns, exchanges, and refunds are handled. This policy applies to purchases made through our ecommerce store and should be read before placing an order.
For case-specific help with a return, damaged shipment, exchange, or refund request, please contact support at [email protected].
Items may be eligible for return or exchange if they are received in the wrong condition, are defective, damaged during delivery, or are materially different from what was ordered. To be considered for return, items should generally be unused where applicable, in original condition, and returned with original packaging, accessories, and proof of purchase.
Return requests should be made within a reasonable time after delivery so that we can review the issue promptly.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected]. Include your order details and a clear description of the issue. We may ask for photos of the item and packaging to help assess the claim.
After review, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the situation and stock availability.
Certain items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect. Non-returnable categories may include:
To request a return or exchange, please email [email protected] with your order number, item details, and reason for the request. We may provide return instructions after reviewing the request. Items should not be sent back without prior communication, as this may delay processing.
Customers should pack returned products carefully to reduce the risk of damage in transit.
Once a returned item is received, we may inspect it to confirm its condition and whether it meets return eligibility requirements. Approval of a refund or exchange depends on the inspection results, product condition, and the nature of the issue reported.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another reasonable solution is agreed. Refund timing may vary depending on the payment provider, bank processing time, and the nature of the claim.
Shipping charges, service fees, or handling costs may be non-refundable unless the return is due to our error, a defective product, or a verified shipping issue.
If an exchange is approved and replacement stock is available, we may send a replacement item after the original item is returned or after the issue is otherwise verified. If a replacement is not available, we may offer an alternative solution such as store credit or refund.
Responsibility for return shipping costs may depend on the reason for the return. If the item is wrong, defective, or damaged on arrival, we may review and decide appropriate support for return shipping. If the return is due to customer preference or another non-defect reason, return shipping costs may be the customer’s responsibility.
If you need to cancel an order, please contact us as quickly as possible. Orders that have already been processed, packed, shipped, or specially arranged may not be eligible for cancellation. If cancellation is possible, any refund will be handled according to the status of the order and any applicable charges.
We aim to review return and refund requests within a reasonable timeframe. Processing may take longer during high-volume periods, for complex cases, or where additional verification is needed.
If you have any questions about returns, refunds, exchanges, or need case-specific support, please contact [email protected].
